EXTRA shifts and staff being re-deployed are among the steps being taken by Denbighshire County Council as it tries to “get to grips” with its new waste collection system.

On June 3, the council introduced changes to recycling and waste collections, including new containers and weekly collections for recyclable materials, and the scrapping of the blue wheelie bin.

Since then, residents have been required to separate their “dry” recycling using a new three-tier “Trolibocs”.

There is also a free new weekly collection service for small electrical items, household batteries and textiles.

But the council has so far issued multiple apologies for residents across the county not having their bins collected on time.

READ MORE:

Changes to Denbighshire recycling centres after collection issues

Prestatyn man puts up humorous signs on his uncollected bins

Amid the early issues encountered with the new scheme, the council said it has put the following temporary measures in place:

  • The council has brought in additional refuse collection vehicles and staff, so more crews are out each day.
  • Extra shifts are being put in place so that crews can stay out longer.
  • The council will have crews out on Saturdays, focussing on key areas which have been missed so far.
  • Staff from other services of the council are being re-deployed to help with tasks to support the front-line collection crews.

A council spokesperson said: “Denbighshire County Council recognises and has apologised for the impact of missed collections on residents as we roll-out the new waste and recycling collection service.

“We have experienced a number of issues, which is to be expected with a service change of this scale.

“We are closely monitoring the situation and doing what we can with the resources available.

“We expect that the difficulties will ease as the temporary measures set out above take effect and the new service is embedded.”